Refund policy

Return & Refund Policy

Last Updated: June 11, 2026

At Wild Crown Hat Co., we take pride in delivering high-quality hats and custom shaping services. Please review our return and refund policy carefully before making a purchase.

Custom-Shaped Hats

All hats that have been custom shaped, customized, altered, or modified at the customer's request are considered final sale.

Because each custom-shaped hat is made specifically for the customer, we do not accept returns, exchanges, or refunds on custom-shaped hats unless the item arrives damaged or there is a manufacturing defect.

Pre-Shaped and Stock Hats

Pre-shaped hats and stock hats that have not been customized may be returned within 30 days of delivery.

To be eligible for a return:

The hat must be unworn, unused, and in its original condition.
All original tags, packaging, and accessories must be included.
The hat must not show signs of wear, damage, odor, or alteration.

Customers are responsible for all return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will work with you to provide a replacement, exchange, or refund when appropriate.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.